ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.

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Posted Mar 16, 2012@ragan262
If you want.
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Posted Mar 16, 2012@ProjectInfinity
Shall I post a ticket ?
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Posted Mar 16, 2012@ragan262
Not as of this moment.
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Posted Mar 16, 2012Is there a way to list completed requests ?
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Posted Mar 16, 2012works so far :)
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Posted Mar 15, 2012To all of you who needs offline completion messages, please try this.
http://nyancraft.com:8080/job/ReportRTS/22/artifact/dist/ReportRTS.jar
Let me know how it works. :)
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Posted Mar 15, 2012@etherz10
It works fine, however ReportRTS does not let you edit the configuration live unless you do /reportrts reload.
edit: If you are doing big changes, do /stop, then edit the config. If the changes are small, make them live and then /reportrts reload.
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Posted Mar 15, 2012the feature to turn off messages on login if no tickets are open wont work everytime i change it to true and save it and then either reload or restart it goes back to false
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Posted Mar 15, 2012@Rocky143
I am currently working on that if you read a few posts back.
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Posted Mar 14, 2012@ProjectInfinity
Is there any way you could add a feature for people who are offline and when we done there request and they see the msg when they log back on. ModTRS use to have that feature and its really useful!
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Posted Mar 14, 2012@Dinastya
Let the configuration regenerate then or make sure completedText is the following:
completedText: '%gold%Request text: %yellow%{0} %gold%Comment: %yellow%{1}'
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Posted Mar 14, 2012i used that last download. But it just say the text of the ticket msg and not the complete msg
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Posted Mar 14, 2012@Dinastya
You need to use the development build that I posted. Again, it is not done, hence development build. I can guarantee that I will not be uploading a new build to bukkitdev today.
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Posted Mar 14, 2012forgot to say but the /done [id] [msg] don't work. hope you can finish this feature somewhere today.
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Posted Mar 13, 2012Cool good to see features getting added pretty quick :)
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Posted Mar 13, 2012@Puremin0rez This has that.
http://nyancraft.com:8080/job/ReportRTS/21/
However it does not have offline notifications just yet, I am currently working on that.
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Posted Mar 12, 2012Will you be adding /done id modmessage?
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Posted Mar 12, 2012please make a spout GUI!
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Posted Mar 12, 2012@ProjectInfinity
works great now :) No errors and everything got stored good in the database.
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Posted Mar 12, 2012@Dinastya
What were you doing when this happened? Please be specific.
edit: Nevermind, I feel stupid now.
Please delete your old reportrts tables and run this
http://nyancraft.com:8080/job/ReportRTS/13/