ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.

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Posted Mar 3, 2012@etherz10
Oh yes plz do so. :D As an option at least
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Posted Mar 3, 2012:D Thanks for updating/recreating this!
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Posted Mar 3, 2012@ProjectInfinity Can you remove the 'There are no requests at this time' on login as its pointless to know if there isn't any apart from that this is a very good port from ModTRS
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Posted Mar 3, 2012@Joymo
I think I may have got this as an optional dependency if out-of-the-box superperms does not work for you. Currently testing.
edit: Seems to work fine. I have uploaded it and it is now awaiting approval.
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Posted Mar 3, 2012Just support Vault, easy and saves you the headaches :)
http://dev.bukkit.org/server-mods/vault/
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Posted Mar 3, 2012I'll look into supporting PEX. But honestly I do not really wish to do so. PEX should instead support superperms correctly since it is the standard.
Funnily enough when testing PEX locally, I do not have the issues described. Could you guys paste me your configuration for PEX?
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Posted Mar 3, 2012Also tested with Pex and players can see the green text "New Modreq filed /check for more", but they can only check their own
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Posted Mar 3, 2012Tested with pex 1.19 and work...but if i change the group without restart the server,i get the no permissions message D:
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Posted Mar 3, 2012@PhiberOptikx
If there isn't enough space on the console or what ever. Even printing it out to a text file in ReportRTS folder is good enough.
Hell, if you could format it right and utilize MySQL I could even design a PHP front end for you to do stat tracking and you can just release it as a web front end.
(I'm not that great at PHP but I can get the project started.)
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Posted Mar 3, 2012May I please request an addition? Once you're at a stable release build and have time to increase the functionality of the plugin, can you add a stat tracking ability either via printed to console or in game (if you can make it small enough)
Here is an example. (I am a staff member of the GameSurge IRC network, here is our 'support ticket' record design)
This could possibly track: Hours online for players with - reportrts.mod Tickets completed for players with - reportrts.mod
I can then pro-actively reward my staff for picking up tickets and helping users.
:D Thanks!
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Posted Mar 3, 2012Hi, may use Vault for permissions? So you don't need to hook into Plugins :)
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Posted Mar 2, 2012I look forward to testing your plugin, and I hope great things of it. Thanks!
- MooseValley Staff
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Posted Mar 2, 2012@Ivanpro
When it's doneâ„¢
Hopefully not long. I am nearing feature complete, once that is reached or at least almost reached. I will release a beta build if it is considered safe to use.
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Posted Mar 2, 2012ETA for a beta versions?
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Posted Mar 1, 2012@kahlilnc
http://forums.bukkit.org/threads/admn-modtrs-v2-1-moderator-ticket-request-system-1240.11652/page-10#post-975723
This should run until I am ready to publish a Beta of ReportRTS :)
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Posted Mar 1, 2012Awesome cuz ModTRS Does not work with R6. . . :(
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Posted Mar 1, 2012@darkcloud784
I hope to get a Beta version out pretty soon. I am currently working as fast as I can through the different things required to make it feature complete. You can follow my twitter for updates.
https://twitter.com/#!/NyanCraftCom
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Posted Mar 1, 2012@ProjectInfinity
Any news on release?
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Posted Mar 1, 2012@iVMoRiginal
Might install my twitter client again. https://twitter.com/#!/NyanCraftCom
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Posted Feb 29, 2012If you had a twitter feed for this project i'd follow you :)
EDIT: I mean so we can see how you are getting on. I don't mean twitter inside ReportRTS. :P