ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.

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Posted Aug 24, 2015@Canedox
You need to set up some permission nodes in a permissions manager.
The information is in a link above called 'Commands and Permissions'
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Posted Aug 24, 2015Hey, I have a problem with ReportRTS.
I have typed in hostname, password and stuff like that. Its configurated and ready to go, but in some problems when i type in /ticket blah blah it says this message ''/ticket [Action] [arguments]'' it wont make a ticket. No other commands work either. Is there something i have forgotten?
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Posted Aug 14, 2015Will this ever be updated to 1.8?
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Posted Apr 18, 2015What Version supports 1.8?
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Posted Mar 20, 2015@Discoveries
Thank you!
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Posted Mar 20, 2015Thank you for this plugin. I've been using it for a very long time on my server. I sent a donation to your project. Have a nice day!
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Posted Mar 6, 2015@lespauls19
Keep an eye on https://trello.com/b/oZj9Wwxk/reportrts
You can see there's still a list of things on "Doing".
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Posted Mar 5, 2015@zizitt
Don't use a build newer than 8.
ReportRTS version 2 is NOT released. I will be posting when it is and the website specifically says do not use.
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Posted Mar 5, 2015I'm sorry but do we have an ETA on just a simple new plugin help command that lists the correct full command list? If not I'm just going to have to make a new command specifically for that.
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Posted Mar 5, 2015latest dev build 2.0.0 has a missing line on when it's supposed to remind players there's a waiting ticket. screen:
Edit: Why isnt there a remove message option on bukkit? Just noticed this was already reported. well, it's still there in 2.0.0
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Posted Mar 5, 2015The auto alert about a ticket filed does not work on build 1.2.3-b27
Edit: Got the new dev version and it seems to work fine now, awesome! thanks.
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Posted Feb 14, 2015@ProjectInfinity
Np, I'm using BPermissions
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Posted Feb 13, 2015@MinecraftAdmin
It sure is. You're using a unstable build that I'm still working on. If I recall correctly build 8 is the last build I support right now.
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Posted Feb 13, 2015This shows up in chat frequently when using #27
I checked the generated messages file and it was indeed missing.
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Posted Jan 30, 2015@zizitt
Are you using PEX? If so, that is probably the issue.
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Posted Jan 30, 2015@ProjectInfinity
It isn't working for me with the build I mentioned. It prompted that I needed the reportrts.command.modreq to file a ticket
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Posted Jan 29, 2015@zizitt
Removed? https://github.com/ProjectInfinity/ReportRTS/blob/master/src/main/resources/plugin.yml#L15
I think you've removed it yourself....
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Posted Jan 28, 2015Why did reportrts.user get removed? I mean those nodes were very helpfull. Running 1.2.3-b10
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Posted Jan 14, 2015Thanks for the support Tekkify.
I can report that the initial data storage rewrite is about 72% complete. After this, I will be changing permission nodes and plugin messages to better accommodate for the request to ticket name change.
Essentially this means getting rid of old stuff and replacing it with new and better stuff.
Edit: 88%
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Posted Jan 13, 2015@ECFooks
No clue unfortunately. Rewriting parts of ReportRTS always takes so long because parts of the code were made in early 2012 and the way I develop now is vastly different than then.