ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.

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Posted Mar 25, 2014Do you support multi server setup? Same database over two servers?
If yes => What's the update interval? We don't like to restart the server, to see the tickets of the other setup.
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Posted Mar 10, 2014Jenkins is back up. :)
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Posted Feb 25, 2014@chaseoes
I can see a use for it, I'll see what I can do about it.
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Posted Feb 25, 2014@ProjectInfinity
Yes. And if you pressed it twice it would go to the next one above that etc (like if two usernames that started with C were online and you typed C and pressed it twice to the the second alphabetical person).
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Posted Feb 24, 2014@chaseoes
And what would it autocomplete to? The next lowest value that contains the numbers you specified?
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Posted Feb 24, 2014I just sent a donation your way. :)
Could I request that you add support for the tab completion API for completing tickets etc.? It gets painful to type the ticket ID every time you complete one and I would prefer being able to type 1 or 12 then press TAB to have it fill out the rest.
Thanks!
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Posted Feb 20, 2014@chamunks
I'll be using my own server as soon as it comes back up. Thanks anyway.
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Posted Feb 20, 2014@ProjectInfinity
Plug it into my jenkins http://ci.nixum.com
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Posted Feb 17, 2014Unfortunately it seems like the host that my Jenkins is located on is down. Unsure of the reason, so for now it seems like dev builds are unavailable.
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Posted Feb 11, 2014@johnmon264
Let me know how it works out for you.
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Posted Feb 10, 2014@ProjectInfinity
Thank you. Great job on the plugin!
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Posted Feb 10, 2014@johnmon264
Yes, see build 157. I posted earlier about it.
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Posted Feb 10, 2014@ProjectInfinity
Is there a dev build available for BuneeCord users?
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Posted Feb 9, 2014@Bobbosells
Hi! My address for DogeCoin is not taking DogeCoin anymore. If you have DogeCoins and is interested in supporting me, trade it into FTC or LTC and send it to one of the provided addresses. Thank you.
Thanks. :)
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Posted Feb 9, 2014I will support you with dogecoin if you have a wallet.
TO THE MOOOOOOONNNN
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Posted Feb 7, 2014Please provide feedback on the current build: http://ci.regularbox.com/job/ReportRTS/157/
In addition, please specify what your setup is (running BungeeCord or not).
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Posted Feb 4, 2014BungeeCord update is finished and I am currently double checking that all code is in place.
I will then attempt to contact everyone who has contacted me regarding the BungeeCord update.
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Posted Feb 3, 2014A good amount of progress has been made with the BungeeCord update. Anyone with a BungeeCord setup that want to test for me, please contact me privately on DBO.
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Posted Jan 30, 2014@darkmage0252
That looks okay. I can't say I am sure why it's like that, other than the common denominator between every permission issue with this plugin being PermissionsEx (honestly, I can't stress enough how bad of a permissions handler it is).
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Posted Jan 30, 2014@ProjectInfinity
- reportrts.mod - reportrts.check - reportrts.check.self - reportrts.command.complete - reportrts.command.teleport - reportrts.command.ban - reportrts.command.hold - reportrts.command.claim - reportrts.command.broadcast - reportrts.command.help