ReportRTS

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ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Development Builds

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Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)

ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.

Features

Supports multi-server setups using BungeeCord.
Uses MySQL, this allows you to easily display information from the database.
"Caches" open tickets to reduce access time.

Usage

See Commands & Permissions.

Notes

Metrics

To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.

UUIDFetcher

Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.

Version checking

By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.

Developers

I accept pull requests.

Maven repository

<repository>
    <id>projectinfinity-repo</id>
    <name>ProjectInfinity repository</name>
    <url>http://ci.regularbox.com/plugin/repository/everything</url>
</repository>

<dependency>
    <groupId>com.nyancraft.reportrts</groupId>
    <artifactId>ReportRTS</artifactId>
    <version>1.2.3</version>
</dependency>

Support me!

Why support me?

All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.

Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.

If you find that this project has helped you, please consider donating to this project.

Comments

nicholosophyau
- Join Date: 6/28/2013
- Posts: 21
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#497 nicholosophyau

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Posted Jan 1, 2014
Hi,

Is it possible to have it nag staff about held requests as well? Maybe as a config option

Cheers

ETA: I created a ticket since that's the proper thing to do.

Last edited by nicholosophyau: Jan 1, 2014

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_ForgeUser6851956
- Join Date: 5/20/2011
- Posts: 572
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#496 _ForgeUser6851956

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Posted Dec 31, 2013
Thanks to naude there is a dev build with event fired upon reopen command. This was previously missing.

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_ForgeUser6851956
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#494 _ForgeUser6851956

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Posted Dec 14, 2013
@OriginalMadman

This is something I am planning on adding.

@ProMiner909

Look at the post date.

@iVMoRiginal

Open ReportRTS.jar with a program such as 7zip or winrar and edit the file called plugin.yml. Make sure the command modreq looks like this:

modreq: description: Request help from staff aliases: [report] usage: /<command> [message]
Last edited by _ForgeUser6851956: Dec 14, 2013

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_ForgeUser7532851
- Join Date: 9/11/2011
- Posts: 34
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#493 _ForgeUser7532851

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Posted Dec 14, 2013
Would you mind please allowing command aliases? I'd like our community to be able to type /report <issue>, rather than /modreq. It would allow the plugin to be used for more purposes than just requesting a mod. Thank you for your consideration.

iVMo

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_ForgeUser12329519
- Join Date: 9/29/2013
- Posts: 70
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#492 _ForgeUser12329519

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Posted Dec 14, 2013
@ProjectInfinity

There are i am running 1

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_ForgeUser8132885
- Join Date: 12/23/2011
- Posts: 469
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#491 _ForgeUser8132885

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Posted Dec 8, 2013
There seems to be no way for regular players to see their own closed requests? /check closed and /check [id] does not work for them and I can find no permissions to allow that for their own requests only. Is this a limitation, or did I miss something? If it is a limitation, consider this a feature request :). It seems quite important that players can review their closed requests if they missed the broadcast info on login or were afk at the time it was done.

Last edited by _ForgeUser8132885: Dec 8, 2013

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_ForgeUser1444793
- Join Date: 10/19/2008
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#490 _ForgeUser1444793

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Posted Dec 4, 2013
I am running ReportRTS on 1.7.2 and it appears to function normally. I have not had any issues with it yet.

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_ForgeUser6064871
- Join Date: 12/1/2010
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#489 _ForgeUser6064871

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Posted Nov 27, 2013
@ProjectInfinity

I still get the same errors sometimes, perhaps this is not compatible with Spigot?

http://hastebin.com/luxoyepene.txt

I am running the latest build of ReportRTS and Spigot.

My Config -=- http://hastebin.com/guvohateti.txt

Last edited by _ForgeUser6064871: Nov 27, 2013

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_ForgeUser6851956
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#488 _ForgeUser6851956

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Posted Nov 25, 2013
@ProMiner909

There are no 1.7.2 servers.

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_ForgeUser12329519
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#487 _ForgeUser12329519

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Posted Nov 25, 2013
ProjectInfinity The plugin does not work in 1.7.2 please can you do a dev update and link me to it please

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_ForgeUser12673288
- Join Date: 11/23/2013
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#486 _ForgeUser12673288

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Posted Nov 23, 2013
I want to claim on a server, but I can't so i went here to see if this website can help.

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_ForgeUser6851956
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#485 _ForgeUser6851956

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Posted Nov 21, 2013
@austindkelly

I can't explain this I'm afraid. Has any changes been made to the JAR whatsoever?

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_ForgeUser6064871
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#484 _ForgeUser6064871

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Posted Nov 18, 2013
I keep getting this error popping up in my console, and people are not always able to fill out tickets, so it would seem it only works half the time. Am I doing something wrong?

http://hastebin.com/lopovitiqa.txt

This one happened just now, and in-game it throws an "internal exception" error -=- http://hastebin.com/vekojasora.txt

Last edited by _ForgeUser6064871: Nov 18, 2013

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_ForgeUser10341491
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#483 _ForgeUser10341491

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Posted Nov 12, 2013
@ProjectInfinity

For our implementation, we have people we want to be able to deal with /modreq's, but not see /mod-broadcast. Is there a possibility the permission line could be split, or an additional one added with a lower-level of access to those notifications.

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_ForgeUser10341491
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#482 _ForgeUser10341491

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Posted Nov 12, 2013
@ProjectInfinity

Oh cool, thanks for that :)

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_ForgeUser6851956
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#481 _ForgeUser6851956

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Posted Nov 7, 2013
@zlw0

reportrts.mod does not give access to anything but the notifications made by ReportRTS.

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_ForgeUser10341491
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#480 _ForgeUser10341491

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Posted Nov 2, 2013
@ProjectInfinity

Would you then be able to add an additional permission so notifications can be delivered without giving people reportrts.mod. We have people on our server who we want to be able to see when requests are made, but not to have all the commands of the plugin.

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_ForgeUser6851956
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#479 _ForgeUser6851956

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Posted Nov 1, 2013
@zlw0

reportrts.command.broadcast only gives access to /mb. Notifications are only delivered to people who have reportrts.mod.

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_ForgeUser10341491
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#478 _ForgeUser10341491

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Posted Nov 1, 2013
We've been using your fantastic plugin for over a year now, and we really enjoy the work you do on it.

From what I understand the notification for when a /modreq is made is given to people with the reportrts.command.broadcast permissions.

On our server however, we have people who we want to be able to answer /modreq's but we don't want them to be able to use /mb. I would like to ask if you would be able to break these down into different permissions, or provide a way to do this.

Thanks for your hard work!

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_ForgeUser6851956
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#477 _ForgeUser6851956

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Posted Oct 28, 2013
@dom1298

Check your startup, it sounds a bit like the plugin has attempted to use MySQL but an error occurred so it fell back to SQLite and is not working like it should.

Also you should be able to use any version of ReportRTS with a Tekkit server. ReportRTS is not dependent on a specific version of bukkit, the versions specified in the downloads is what the plugin is tested with, not what it works with.

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Project ID

36853
Created

Feb 23, 2012
Last Released File

Aug 18, 2014
Total Downloads

31,685
License

GNU Lesser General Public Lice...

v1.2.2
Aug 18, 2014
v0.4.3
Sep 5, 2012

Bukkit

ReportRTS

Bukkit Plugins

ReportRTS

Table of Contents

Features

Usage

Notes

Metrics

UUIDFetcher

Version checking

Developers

Maven repository

Support me!

Comments

About This Project

Categories

Members

Recent Files

Bukkit