ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.

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Posted Sep 14, 2013@Squawkers13
That sucks. But unfortunately SQLite has been a pain in the ass and I do not wish to support it anymore. ReportRTS is aimed at large servers with the need for MySQL.
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Posted Sep 14, 2013@ProjectInfinity
Why did you do that!? Now I can't use this plugin >:(
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Posted Sep 10, 2013@PhanaticD
Build #142 is available for testing at the Jenkins link on top of the page. I might make a few more changes before uploading the build to DBO.
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Posted Sep 9, 2013@ProjectInfinity
awesome
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Posted Sep 6, 2013ReportRTS is dropping support for SQLite in the next version (1.1.1). I have come to that decision because I intend to make ReportRTS work across servers and I wish to focus on MySQL only.
Code for 1.1.1 is currently being tested internally.
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Posted Sep 5, 2013reportsRTS is the best reporting plugin my opinion no issue's or anything like that
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Posted Aug 29, 2013@ProjectInfinity
Could you make it that once one staff member claims a ticket it still doesn't notify the other staff members about the the request
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Posted Aug 21, 2013Just a thought: What if the "/reportrts Stats" option gave more to look at?
-List the amount of tickets every Staff member has completed
-List the modreq IDs that individual Staff have completed
Also, it would be helpful to widen "/reportrts Stats <name>"'s capabilities by accepting uppercase AND lowercase letters interchangeably.
Love your plug-in. Let me know if these have already been covered in the dev builds as I'm just using the Bukkit ones so far.
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Posted Aug 16, 2013@Squawkers13
Use the dev builds. The versions on DBO are the ones that use SQLibrary before I forked it, I have not finished the rewrite of the database handling so that the next version of ReportRTS does not get rejected.
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Posted Aug 16, 2013@ProjectInfinity
It is incompatible with SQLibrary, or there is a bug.
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Posted Aug 14, 2013would be nice if people could type /tickets or something to see all the tickets they have ever opened and the staffs response to them because I feel like a lot of the people on my server only see the staff comment if they are online when the ticket is completed
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Posted Aug 12, 2013@mrchasez
Yeah, but there is no need to right now. Every version of ReportRTS works with 1.6.2.
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Posted Aug 11, 2013@ProjectInfinity
I know its not broken but, are you going to update this?
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Posted Aug 3, 2013@dominik246
What version of PEX are you using?
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Posted Jul 28, 2013@dominik246
Other players have managed to get it working with PEX, check your PEX config.yml to see if you have any SuperPerms compatibility option disabled or anything like that. Preferably you should switch to a proper permissions manager.
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Posted Jul 28, 2013@ProjectInfinity
http://pastebin.com/8KtGenFU here you got the full pex for the default group
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Posted Jul 28, 2013@dominik246
Which permissions have you given your normal members?
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Posted Jul 27, 2013@ProjectInfinity
I have already Vault installed, is there a option in config or a permission for that ?
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Posted Jul 27, 2013@dominik246
Get a better permission manager or do it correctly. If you are using PEX it REQUIRES Vault to work correctly because PEX is a bad permission manager.
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Posted Jul 26, 2013hey, so on my server the "default" group can see the modbroadcast when I do /mb, how to disable it ?