ReportRTS

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ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Development Builds

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Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)

ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.

Features

Supports multi-server setups using BungeeCord.
Uses MySQL, this allows you to easily display information from the database.
"Caches" open tickets to reduce access time.

Usage

See Commands & Permissions.

Notes

Metrics

To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.

UUIDFetcher

Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.

Version checking

By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.

Developers

I accept pull requests.

Maven repository

<repository>
    <id>projectinfinity-repo</id>
    <name>ProjectInfinity repository</name>
    <url>http://ci.regularbox.com/plugin/repository/everything</url>
</repository>

<dependency>
    <groupId>com.nyancraft.reportrts</groupId>
    <artifactId>ReportRTS</artifactId>
    <version>1.2.3</version>
</dependency>

Support me!

Why support me?

All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.

Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.

If you find that this project has helped you, please consider donating to this project.

Comments

_ForgeUser15731229
- Join Date: 6/2/2014
- Posts: 21
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#679 _ForgeUser15731229

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Posted Jul 16, 2014
A new development build of ReportRTS is available

ReportRTS #187

Changes:
- Send username as opposed to uuid to staff when a sign creates a ticket.

v0.3

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_ForgeUser6851956
- Join Date: 5/20/2011
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#677 _ForgeUser6851956

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Posted Jul 16, 2014
If you wish to follow progress in regards to version 1.2.2, see this file!

ReportRTS/NOTES.md

So far:

Notes about ReportRTS version 1.2.2

New command system.

Allows for legacy-like command system by setting the legacy option to true in the configuration.

Legacy commands do not work from console.

Tab completion does not work with legacy commands.

Most commands work from console.

Requests have been renamed to tickets.

Please regenerate your messages.yml file to reflect these new changes.

Some messages instructing users to type a specific command is now dynamic to reflect the new dynamic command system.

Please regenerate your messages.yml file to reflect these new changes.

Several bugs have been fixed.

Fixed the ancient "claimed by null" issue when assigning tickets or claiming tickets.

Fixed incorrectly passed UUID to BungeeCord when it wanted a username instead.

Fixed broken pagination when attempting to view held tickets.

Fixed UUID being passed instead of username when a player attempted to open a ticket by placing a sign.

Fixed a NullPointerException that would occur if a player attempted to teleport to a ticket that referenced world that did no longer exist on the server.
Last edited by _ForgeUser6851956: Jul 16, 2014

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_ForgeUser6851956
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#674 _ForgeUser6851956

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Posted Jul 11, 2014
@TWSSYesterday

This would require a larger rewrite. So not anytime soon.

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_ForgeUser6851956
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#672 _ForgeUser6851956

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Posted Jul 11, 2014
@sync667

As long as you do not edit the database and expect the plugin to know what you've done, I'm happy.

Sending commands is the best idea.

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_ForgeUser8295270
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#671 _ForgeUser8295270

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Posted Jul 10, 2014
I started making something near Web Panel for reports, but for now I don't have time to end this project. Small panel with login and checks for specific player (history etc.) its easy, harder to managing checks by users from panel. For that plugin need to have small API for requests received from web interface or cache checks when request is complete in DB, but not on server so it will fire methods like for done command or held etc..

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_ForgeUser9919227
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#669 _ForgeUser9919227

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Posted Jul 9, 2014
@TWSSYesterday

Should be easy to write your own. Not sure if you know PHP, but this could be done in 2 small files

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_ForgeUser15731229
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#667 _ForgeUser15731229

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Posted Jul 7, 2014
A new development build of ReportRTS is available

ReportRTS #184

Changes:
- Fixes pagination in viewing held tickets.

v0.3

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_ForgeUser6851956
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#666 _ForgeUser6851956

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Posted Jul 5, 2014
@LordKainzo

Sure thing. I'll throw something up as soon as I can. Real life's got me a bit busy as I am moving out in roughly a month and there's loads of things that need to be done and much money being spent!

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Kainzo
- Join Date: 5/19/2011
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#665 Kainzo

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Posted Jul 4, 2014
@ProjectInfinity

awesome, let me know when youre ready for some testing and i can devote some time to it

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_ForgeUser6851956
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#664 _ForgeUser6851956

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Posted Jul 3, 2014
@LordKainzo

Me too, some of it looks to be a lot more maintainable to me than before.

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Kainzo
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#663 Kainzo

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Posted Jun 30, 2014
Looking forward to the new commands ;)

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_ForgeUser6851956
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#662 _ForgeUser6851956

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Posted Jun 22, 2014
@PhanaticD

Thank you. Appreciate it.

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phanaticd
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#661 phanaticd

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Posted Jun 22, 2014
Thanks for the quick updates for all the bugs, sent you some cash :D

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_ForgeUser6851956
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#660 _ForgeUser6851956

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Posted Jun 20, 2014
@mrchasez

You need to remove the UUID field from the DATABASE TABLE, not the folder. MYSQL.

Last edited by _ForgeUser6851956: Jun 20, 2014

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Mrchasez
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#659 Mrchasez

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Posted Jun 20, 2014
@ProjectInfinity

Nope, didn't fix it. I deleted the entire ReportRTS folder and loaded it. Maybe it needed to be a full start and not a reload of the plugin, I have an older version that works great so Im just going to downgrade.

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_ForgeUser6851956
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#658 _ForgeUser6851956

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Posted Jun 18, 2014
@mrchasez

Your migration failed.

Please download build 183 from my Jenkins and delete the UUID field from the reportrts_user table, start the plugin, let it migrate your users and then reload the plugin.

Let me know how that works out for you.

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Mrchasez
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#657 Mrchasez

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Posted Jun 18, 2014
Heres an error from the plugin: http://paste.ee/p/LdeDD

People aren't able to modreq either. Heres that error: http://paste.ee/p/rdoEc

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_ForgeUser15731229
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#656 _ForgeUser15731229

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Posted Jun 16, 2014
A new development build of ReportRTS is available

ReportRTS #183

Changes:
- Re-enable /complete from console thanks to a workaround. Please test this carefully.
- Up version to 1.2.2

v0.3

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_ForgeUser6851956
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#653 _ForgeUser6851956

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Posted Jun 16, 2014
@PhanaticD

Using build 182?

Does it only happen to some of the or all of them? If some, do they have anything in common that sets them apart from the ones that work?

Edit: Issue located, working on fixing it.

Last edited by _ForgeUser6851956: Jun 16, 2014

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phanaticd
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#652 phanaticd

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Posted Jun 15, 2014
Some of my mods cannot close tickets, it just says "An error occurred. Reference: Unable to mark request # as complete" with absolutely no errors in console or anything it just doesnt close

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