ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.

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Posted Mar 5, 2013I keep getting this error
http://pastebin.com/anVVdg54
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Posted Mar 4, 2013@PhanaticD
No.
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Posted Mar 4, 2013with the new sql in the dev builds is it possible to complete tickets from a third party source such as a web app
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Posted Mar 3, 2013@SyncCraft
The player will see comments upon completion or logging in for the first time after the ticket was completed.
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Posted Mar 3, 2013Hey, would it be possible to add in a feature (as lunus72 said) about being able to check complete requests, or for example, a constant notification saying to the player who submitted the request 'Your request has been completed, type /..... to view it.'?
It's kind of annoying that I complete tickets and leave comments, which then the player doesn't ever see..
Thanks.
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Posted Feb 27, 2013@MAKroy
It might've been. Should be working now. The server that it is located on has been under attack frequently the last three days.
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Posted Feb 27, 2013dev builds link target is down?
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Posted Feb 22, 2013@lunus72
They cannot check closed requests.
reportrts.command.complete.self lets the user /complete their own ticket in case they wish to cancel it. It will then say that the "Cancellation system" completed the ticket and it will be deleted.
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Posted Feb 22, 2013I really love this Plugin. It allows staff to go through tickets very quickly with short commands. One question: If I give users the permission reportrts.command.complete.self how can they then view their closed tickets. Most of them are not paying attention when the answer from staff appears in the chat, and when they try to use /check c to view (only their) closed tickets they get "you may only use /check to check the status of your requests. Tickets should not be public to other users. (so they dont get the command.check permission). I am using Pex and Vault on 1.4.7 Thanks for your help
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Posted Feb 21, 2013@krisdestruction
Let me know how it works.
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Posted Feb 18, 2013I will check it out.
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Posted Feb 17, 2013@krisdestruction
There is now a dev build that needs some testing available. You can try that and see if it fixes any of your MySQL issues.
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Posted Feb 14, 2013Screw H2! SQLite if you need to.
MySQL is a bit buggy, but I'll make a ticket :)
Modlist vanish is useful and that'd be a great feature!
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Posted Feb 11, 2013@FlashLight32
News? Well, for starters I am debating on leaving H2 support in. Not sure if it is worth the trouble. Generally the database handling is undergoing some changes. An optional version checker has been added (which I might change a bit) and optional vanish support which hides you from /modlist if the player in question does not have permission to see you when you are vanished.
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Posted Feb 10, 2013any news coming in the future version?
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Posted Feb 9, 2013@ProjectInfinity
Yes, they do.
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Posted Feb 8, 2013@SyncCraft
Do they have the permissions reportrts.command.complete?
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Posted Feb 8, 2013@SyncCraft
Any errors? Permissions issues? When you ask a question like this you need to include things like Plugin version you're running, any errors messages or console outputs.. That sorta thing..
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Posted Feb 7, 2013My mods have can put tickets on hold, but cannot reopen them?
Any ideas?
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Posted Feb 7, 2013@Semajnad For a website we found this code and modified it slightly to our needs:
http://muttsworldmine.com/minecraft/tickets.html
Source link at bottom of the page, requires a file with mysql infos as well