ReportRTS

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ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

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Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)

ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.

Features

Supports multi-server setups using BungeeCord.
Uses MySQL, this allows you to easily display information from the database.
"Caches" open tickets to reduce access time.

Usage

See Commands & Permissions.

Notes

Metrics

To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.

UUIDFetcher

Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.

Version checking

By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.

Developers

I accept pull requests.

Maven repository

<repository>
    <id>projectinfinity-repo</id>
    <name>ProjectInfinity repository</name>
    <url>http://ci.regularbox.com/plugin/repository/everything</url>
</repository>

<dependency>
    <groupId>com.nyancraft.reportrts</groupId>
    <artifactId>ReportRTS</artifactId>
    <version>1.2.3</version>
</dependency>

Support me!

Why support me?

All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.

Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.

If you find that this project has helped you, please consider donating to this project.

Comments

_ForgeUser8238311
- Join Date: 1/11/2012
- Posts: 60
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#311 _ForgeUser8238311

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Posted Nov 6, 2012
Feature request: page scrolling for when more then 5 tickets are open.

you could look at page 2 of tickets with this reference command: /check -p 2

Additionally, a way to query past tickets, with configurable options, like a few of the below:

Check all tickets opened by player (-u), will need multipage support of course :) /reporting -u <player>

for those cases closed (-c) by a player /reporting -c <player>

BTW, love the plugin, it gets used daily in our server. Lastly, maybe an official web interface? If reporting couldnt be added to the plugin, make a web interfface that will? Ok ill stop now :p

Keep up the good work!
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_ForgeUser8086127
- Join Date: 12/16/2011
- Posts: 492
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#310 _ForgeUser8086127

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Posted Nov 5, 2012
@ProjectInfinity

Yea, I have been running this since you, pretty much, took over the project. And not once have i ever had an issue. No issues on 1.4.2-R0.2 BETA.

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_ForgeUser6851956
- Join Date: 5/20/2011
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#309 _ForgeUser6851956

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Posted Nov 3, 2012
@mrchasez

No update is required from what I understand.

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Mrchasez
- Join Date: 6/5/2011
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#308 Mrchasez

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Posted Nov 3, 2012
@ProjectInfinity

Update ^_^

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_ForgeUser8238311
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#307 _ForgeUser8238311

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Posted Nov 2, 2012
How about a feature request, ability to assign an owner to cases. like /assign #

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_ForgeUser6851956
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#306 _ForgeUser6851956

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Posted Oct 31, 2012
@Cyberpew

If it happens every time you start the server then you have something that makes this result set not close correctly. I'm not entirely sure what it is yet, but you seem to be able to make it happen.

Could you upload your ReportRTS.db file after it locks up during startup?

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_ForgeUser6832386
- Join Date: 5/19/2011
- Posts: 19
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#305 _ForgeUser6832386

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Posted Oct 31, 2012
@ProjectInfinity Yeah, I've removed it multiple times.

I usually have to remove the db every time I start the server because of this issue. I could witch to MySQL, then again... don't really want to.

I'm going to try re-installing the plugin and all it's dependencies completely and go from there.

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_ForgeUser6851956
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#304 _ForgeUser6851956

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Posted Oct 30, 2012
@Cyberpew

It's a bug causing a result set in ReportRTS to not close. I haven't been able to cause it myself but I've seen it happen a few times. A /reload usually temporarily fixes it, but I suggest either switching to MySQL to avoid the issues with locking altogether or removing your current ReportRTS.db file and letting it generate a new one.

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_ForgeUser6832386
- Join Date: 5/19/2011
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#303 _ForgeUser6832386

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Posted Oct 30, 2012
Upon starting my server, I get this message:

06:01:13 [SEVERE] [ReportRTS] [SQLite][SQLite] Failed to check if table "reportrts_user" exists: [SQLITE_BUSY] The database file is locked (database is locked) 06:01:16 [SEVERE] [ReportRTS] [SQLite][SQLite] [SQLITE_BUSY] The database file is locked (database is locked) 06:01:19 [WARNING] [ReportRTS] [SQLite][SQLite] Error while SELECTing items (No items may be present!) :[SQLITE_BUSY] The database file is locked (database is locked)

Any idea what is wrong?

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_ForgeUser6851956
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#302 _ForgeUser6851956

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Posted Oct 12, 2012
@Bobacadodl

You can already do this in a way. If using MySQL, you can just get the information from the tables. If you are using SQLite, you can either regularly copy the file and retrieve the data, or use the in-game (currently limited) command /reportrts stats <player>.

It is in my plans to expand on what /reportrts stats allows (heck I even want to go as far as to create a report function that summarizes a ton of statistics), but as of this moment you're stuck with what I offer in-game unless you use MySQL.

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_ForgeUser7341776
- Join Date: 8/7/2011
- Posts: 193
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#301 _ForgeUser7341776

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Posted Oct 11, 2012
It would be really great if you could add 2 things to this plugin. The ability to check how many reports a mod has completed, and the ability to see a list of the people who have completed the most reports. I want this feature so that I could make sure that mods are doing their job and trying to complete reports. I want the ability to see a list of the people who has completed the most reports to create some "competition" between mods on my server.

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_ForgeUser6851956
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#300 _ForgeUser6851956

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Posted Sep 25, 2012
@sync667

Version? Do you have any custom plugins that hook into ReportRTS?

ConcurrentModificationException in PlayerJoinEvent was an oversight a long time ago (that never made it into any of the builds on DBO). https://github.com/ProjectInfinity/ReportRTS/commit/ce55a8c3b4d1389b923b50a7ba8db8b2652edd11

Try downloading v0.4.3 or the dev version that I posted below your post.

Last edited by _ForgeUser6851956: Sep 25, 2012

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_ForgeUser8295270

Join Date: 1/21/2012
Posts: 66
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#299 Posted Sep 25, 2012

2012-09-25 20:24:20 [SEVERE] Could not pass event PlayerJoinEvent to ReportRTS
org.bukkit.event.EventException
	at org.bukkit.plugin.java.JavaPluginLoader$1.execute(JavaPluginLoader.java:341)
	at org.bukkit.plugin.RegisteredListener.callEvent(RegisteredListener.java:62)
	at org.bukkit.plugin.SimplePluginManager.fireEvent(SimplePluginManager.java:477)
	at org.bukkit.plugin.SimplePluginManager.callEvent(SimplePluginManager.java:462)
	at net.minecraft.server.ServerConfigurationManagerAbstract.c(ServerConfigurationManagerAbstract.java:161)
	at net.minecraft.server.ServerConfigurationManagerAbstract.a(ServerConfigurationManagerAbstract.java:92)
	at net.minecraft.server.NetLoginHandler.d(NetLoginHandler.java:129)
	at net.minecraft.server.NetLoginHandler.c(NetLoginHandler.java:42)
	at net.minecraft.server.DedicatedServerConnectionThread.a(DedicatedServerConnectionThread.java:44)
	at net.minecraft.server.DedicatedServerConnection.b(SourceFile:29)
	at net.minecraft.server.MinecraftServer.q(MinecraftServer.java:577)
	at net.minecraft.server.DedicatedServer.q(DedicatedServer.java:213)
	at net.minecraft.server.MinecraftServer.p(MinecraftServer.java:473)
	at net.minecraft.server.MinecraftServer.run(MinecraftServer.java:405)
	at net.minecraft.server.ThreadServerApplication.run(SourceFile:539)
Caused by: java.util.ConcurrentModificationException
	at java.util.HashMap$HashIterator.nextEntry(HashMap.java:894)
	at java.util.HashMap$EntryIterator.next(HashMap.java:934)
	at java.util.HashMap$EntryIterator.next(HashMap.java:932)
	at com.nyancraft.reportrts.RTSListener.onPlayerJoin(RTSListener.java:30)
	at sun.reflect.GeneratedMethodAccessor249.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:601)
	at org.bukkit.plugin.java.JavaPluginLoader$1.execute(JavaPluginLoader.java:339)
	... 14 more

???

_ForgeUser6851956
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#298 _ForgeUser6851956

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Posted Sep 22, 2012
I'd like to have some people with debug mode enabled in config.yml try out the following build: https://www.dropbox.com/sh/uzlvzpnm3a0bc34/o8qRmxDjw7/ReportRTS/ReportRTS-0.4.4.jar

Do /modlist a few times when your server is peaking and report back with the timings. I am considering rewriting the entire message system and staff recognition system and I want something to compare it to.

Changes since 0.4.3:

Removed some redundant code and duplicate messages in /unclaim
Made debug mode FAR more accurate.
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_ForgeUser9160271
- Join Date: 7/9/2012
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#297 _ForgeUser9160271

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Posted Sep 20, 2012
@ProjectInfinity

Awesome^^

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_ForgeUser6851956
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#296 _ForgeUser6851956

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Posted Sep 20, 2012
@zSwayz

Yep, and if you completed the request with a message they will get that as well.

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_ForgeUser9160271
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#295 _ForgeUser9160271

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Posted Sep 20, 2012
@ProjectInfinity

Never knew completing a request, and providing a message was possible :P when players join will they receive the message telling them the request has been completed?

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_ForgeUser6851956
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#294 _ForgeUser6851956

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Posted Sep 20, 2012
@zSwayz

You can simply do the following then:

/complete 43 Please don't use the report system to spam, thank you.

No need to make it more complicated than it is.

Last edited by _ForgeUser6851956: Sep 20, 2012

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_ForgeUser9160271
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#293 _ForgeUser9160271

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Posted Sep 20, 2012
@ProjectInfinity

I'm sure it's not just me but i get people who come into the server, and "/modreq HELLO!" it's annoying, and i would like them to know that it has been closed, and not "completed" sometimes they need to know what they are doing is wrong, and letting them know "hey your request was completed" does not make any sense, the command is meant for things such as spotting a grief or other serious problems.

Example: player: /modreq hello me: /done 43. Your request has been completed.

So i "completed" hello...

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_ForgeUser6851956
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#292 _ForgeUser6851956

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Posted Sep 20, 2012
@zSwayz

What do you mean by null it? You can /complete it. There's also /reportrts reset, to reset the database.

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Project ID

36853
Created

Feb 23, 2012
Last Released File

Aug 18, 2014
Total Downloads

31,685
License

GNU Lesser General Public Lice...

v1.2.2
Aug 18, 2014
v0.4.3
Sep 5, 2012

Bukkit

ReportRTS

Bukkit Plugins

ReportRTS

Table of Contents

Features

Usage

Notes

Metrics

UUIDFetcher

Version checking

Developers

Maven repository

Support me!

Comments

About This Project

Categories

Members

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