ReportRTS
Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.
Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.
Comments
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_ForgeUser6851956 Owner
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_ForgeUser15731229 Ticket Manager
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Posted Sep 20, 2012Would it be possible for you to add a command so we can null a report if it were spam or had nothing of great importance?
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Posted Sep 20, 2012@Mhjort
It isn't abandoned yet, I love ReportRTS too much to give it up that quickly.
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Posted Sep 16, 2012@ProjectInfinity
Thats to bad, it was a good plugin. But others will be published. Thanks for your hard work.
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Posted Sep 16, 2012@Dinastya
I have pulled the plug on most of my public projects and backed out of the ones that I am involved in. ReportRTS is the only one left on DBO, I am still contemplating on whether to remove it as well.
The Minecraft community in general has pushed me to the point where I am considering to stop publicize any of my projects and use them all for my own good instead. It's a result of the endless take and refuse to give back thought process the majority of the community shows.
As a result, Jenkins has been locked down as I do not see a way of only publicizing the ReportRTS project.
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Posted Sep 16, 2012We can't access jenkins page anymore to download dev builds. It ask for user/pass probably for managing it.
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Posted Sep 15, 2012@Svnyster
Not so sure about that, it would be possible to send a push notification (to the person who set up the config) in the case of there being no online moderators.
I'll have to think about it.
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Posted Sep 13, 2012I have been using ReportRTS for a while and it's an excellent plugin. I just recently started using the Adminium app for the iPhone to manage my servers remotely, and sent a feature request to the developer for the possibility of adding an API for notifications from other plugins through the Adminium app. I think ReportRTS would be an excellent candidate for these APIs, because server admins and moderators could then be notified when a new ticket is created if they are not logged into their server. Here are links to the feature request and the progress for implementation into JSONAPI if anyone is interested in this idea:
http://adminiumapp.com/forum/index.php?p=/discussion/68/plugin-notifications#Item_2
https://github.com/alecgorge/jsonapi/issues/184
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Posted Sep 9, 2012@diannetea
No. ReportRTS does not include any form of communication tool, this is intentional and it will most likely never include this.
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Posted Sep 8, 2012Is there a way to comment on them without closing or holding?
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Posted Sep 5, 2012I love this plugin, my server would be totally chaotic without it. Great work :)
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Posted Aug 31, 2012@blablubbabc
Definitely, I completely forgot this and no one has ever requested it.
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Posted Aug 31, 2012maybe add some ingame help command which shows the commands list. reporttrs only lists a few..
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Posted Aug 22, 2012@Klosjaarrr
/hold sets a ticket on hold. Meaning it will not be shown in /check and it will not count towards the total number of open requests. In order to check the ticket, you must type /check held.
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Posted Aug 21, 2012What does 'held' mean or what does it do?
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Posted Aug 19, 2012@Dinastya
You should ask Mojang to disable F3 then.
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Posted Aug 19, 2012Could you make it so you can disable ticket location be shown in /check <ID> I have lower ranked players that mainly do tickets. But i don't want them to see coords they can use it to find bases etc.
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Posted Aug 18, 2012I editted the text but it keeps saying 'Unknow command' :(
Edit: The CMD says 'invalif file plugin.yml' and it doesn't load..
This is my plugin.yml file and I parsed it and getting a error, pasted that too:
http://pastebin.com/Tr79cmqV
Edit: Think I fixed it now :-)
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Posted Aug 18, 2012@Klosjaarrr
Open ReportRTS.jar with something like WinRAR or 7zip. Then take the plugin.yml file, edit it (add aliases, see the other commands with aliases for how to do it), put it back in the jar and replace the jar file on your server.
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Posted Aug 18, 2012A alias would be nice, do I have to look for plugin.yml in the bukkit.jar or in your reportrts.jar?
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Posted Aug 18, 2012@Klosjaarrr
Negatory. I do not register those commands so you cannot do that. However, you can add aliases. See plugin.yml in the jar file for more info.