ReportRTS

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ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

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Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)

ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.

Features

Supports multi-server setups using BungeeCord.
Uses MySQL, this allows you to easily display information from the database.
"Caches" open tickets to reduce access time.

Usage

See Commands & Permissions.

Notes

Metrics

To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.

UUIDFetcher

Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.

Version checking

By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.

Developers

I accept pull requests.

Maven repository

<repository>
    <id>projectinfinity-repo</id>
    <name>ProjectInfinity repository</name>
    <url>http://ci.regularbox.com/plugin/repository/everything</url>
</repository>

<dependency>
    <groupId>com.nyancraft.reportrts</groupId>
    <artifactId>ReportRTS</artifactId>
    <version>1.2.3</version>
</dependency>

Support me!

Why support me?

All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.

Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.

If you find that this project has helped you, please consider donating to this project.

Comments

_ForgeUser6851956
- Join Date: 5/20/2011
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#250 _ForgeUser6851956

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Posted Aug 9, 2012
@deleted_7116233

Post your full server logs. I can't help you without that.

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_ForgeUser7116233
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#249 _ForgeUser7116233

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Posted Aug 9, 2012
Something's gone wrong, but I have no idea what.

When I use /modreq <question> it says /modreq [message] as if I used the command incorrectly.

When I use /check it says /check [id | p,page <id> | ..... ] as well.

Pretty much goes for any command with any usage.

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_ForgeUser6851956
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#248 _ForgeUser6851956

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Posted Aug 7, 2012
@chaseoes

It's pretty easy to remember.

/check - Checks page 1 of open and claimed requests.

/check 2 - Checks request with the ID 2, no matter the status.

/check page (alias: p) 2 - Checks page 2 of open and claimed requests.

/check held (alias: h) - Checks page 1 of held requests.

/check held (alias: h) 2 - Checks page 2 of held requests.

/check closed (alias: c) - Checks page 1 of closed requests.

/check closed (alias: c) 2 - Checks page 2 of closed requests.

See? It's not silly syntax, it's about remembering it.

Last edited by _ForgeUser6851956: Aug 7, 2012

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chaseoes
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#247 chaseoes

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Posted Aug 7, 2012
@ProjectInfinity

Ah.. silly /check command using a different syntax..

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_ForgeUser6851956
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#246 _ForgeUser6851956

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Posted Aug 6, 2012
@chaseoes

Your syntax is wrong, it's /check closed 2

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chaseoes
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#245 chaseoes

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Posted Aug 5, 2012
Possibly a bug, but I'm unable to check multiple pages of closed requests:
/check p 2 closed

Also, still supporting the ability to check your own closed tickets!

Last edited by chaseoes: Aug 5, 2012

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_ForgeUser8584368
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#244 _ForgeUser8584368

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Posted Aug 5, 2012
No problems at all

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_ForgeUser9108752
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#243 _ForgeUser9108752

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Posted Aug 3, 2012
Thanks there PI.

Seems to be working fine on my server.

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_ForgeUser6851956
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#242 _ForgeUser6851956

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Posted Aug 2, 2012
Seemingly works fine on #2267 (1.3.1). Let me know if anything is out of the ordinary.

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_ForgeUser6851956
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#241 _ForgeUser6851956

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Posted Jul 29, 2012
@MogriMoogle

Upon login they will get a notification that their ticket was completed.

@chaseoes

Upload the actual file if you can, rather than the text. FTP server, Mediafire, etc etc.

As for /check closed working on your own tickets, not quite sure but I'll think about it.

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chaseoes
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#240 chaseoes

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Posted Jul 29, 2012
@ProjectInfinity

Yesterday it started working again but is now broken again. I can't exactly give you my server.log because it's over 150,000 lines and Pastebin won't even let me upload it.

Also supporting the comment below mine.

Last edited by chaseoes: Jul 29, 2012

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_ForgeUser6990659
- Join Date: 6/10/2011
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#239 _ForgeUser6990659

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Posted Jul 28, 2012
I was wondering if there was a permission for checking your own closed tickets. You could add perms like:

reportrts.command.check.self.open

reportrts.command.check.self.closed

reportrts.command.check.self.held

This would be great because when I complete a ticket for an offline user, they can't see my response or confirm that it was completed. Thanks!

Last edited by _ForgeUser6990659: Jul 28, 2012

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_ForgeUser6851956
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#238 _ForgeUser6851956

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Posted Jul 27, 2012
@chaseoes I still need more information. Actual logs is the only way I can help you. Please don't leave out information as it will only waste my time. Something prior to the /complete command caused it to lock, I need that, not when it is actually locked.

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chaseoes
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#237 chaseoes

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Posted Jul 27, 2012
@ProjectInfinity

I was not doing anything, I simply logged on and attempted to close a ticket. That error happens whenever I try. Deleting the database file results in it working again, but my old one refuses to work.

I can still use the /check command fine.

@iVMoRiginal

I know. I hope you're not that stupid too.

Last edited by chaseoes: Jul 27, 2012

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_ForgeUser6851956
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#236 _ForgeUser6851956

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Posted Jul 27, 2012
@chaseoes As iVMoRiginal said, the database file is currently inaccessible. What were you doing when this happen and do you have full logs? I need more than the stack trace to see if I can find anything that caused the database to lock itself.

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_ForgeUser7532851
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#235 _ForgeUser7532851

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Posted Jul 27, 2012
@chaseoes

I really hope your not this stupid but im assuming you are.

Lets work through this together: "THE DATABASE FILE IS LOCKED."

My prediction is the DATABASE file is LOCKED. I.e inaccessible by the plugin. It may be in a directory where it cannot be edited or it is corrupted.

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chaseoes

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#234 Posted Jul 27, 2012

I'm suddenly unable to complete tickets:
"An error occurred. Unable to mark request #ID as complete"

2012-07-27 01:58:11 [SEVERE] java.sql.SQLException: [SQLITE_BUSY]  The database file is locked (database is locked)
2012-07-27 01:58:11 [SEVERE] 	at org.sqlite.DB.newSQLException(DB.java:383)
2012-07-27 01:58:11 [SEVERE] 	at org.sqlite.DB.newSQLException(DB.java:387)
2012-07-27 01:58:11 [SEVERE] 	at org.sqlite.DB.execute(DB.java:339)
2012-07-27 01:58:11 [SEVERE] 	at org.sqlite.DB.executeUpdate(DB.java:363)
2012-07-27 01:58:11 [SEVERE] 	at org.sqlite.PrepStmt.executeUpdate(PrepStmt.java:85)
2012-07-27 01:58:11 [SEVERE] 	at com.nyancraft.reportrts.persistence.SQLDB.setRequestStatus(Unknown Source)
2012-07-27 01:58:11 [SEVERE] 	at com.nyancraft.reportrts.command.CompleteCommand.onCommand(Unknown Source)
2012-07-27 01:58:11 [SEVERE] 	at org.bukkit.command.PluginCommand.execute(PluginCommand.java:40)
2012-07-27 01:58:11 [SEVERE] 	at org.bukkit.command.SimpleCommandMap.dispatch(SimpleCommandMap.java:166)
2012-07-27 01:58:11 [SEVERE] 	at org.bukkit.craftbukkit.CraftServer.dispatchCommand(CraftServer.java:479)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.NetServerHandler.handleCommand(NetServerHandler.java:821)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.NetServerHandler.chat(NetServerHandler.java:781)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.NetServerHandler.a(NetServerHandler.java:764)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.Packet3Chat.handle(Packet3Chat.java:34)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.NetworkManager.b(NetworkManager.java:229)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.NetServerHandler.a(NetServerHandler.java:113)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.NetworkListenThread.a(NetworkListenThread.java:78)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.MinecraftServer.w(MinecraftServer.java:567)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.MinecraftServer.run(MinecraftServer.java:459)
2012-07-27 01:58:11 [SEVERE] 	at net.minecraft.server.ThreadServerApplication.run(SourceFile:492)

_ForgeUser6851956
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#233 _ForgeUser6851956

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Posted Jul 24, 2012
@Endless123 It's not really a channel. And if you took your time to read the permissions page you'd see it is

reportrts.command.broadcast

Last edited by _ForgeUser6851956: Jul 24, 2012

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_ForgeUser3296185
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#232 _ForgeUser3296185

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Posted Jul 24, 2012
Is there a permission to see the mod channel?

The permission you posted there, only works for "posting" in the channel, but not read

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_ForgeUser6851956
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#231 _ForgeUser6851956

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Posted Jul 23, 2012
@iVMoRiginal I know what he meant. I have no plans of doing that as of yet.

Last edited by _ForgeUser6851956: Jul 23, 2012

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Project ID

36853
Created

Feb 23, 2012
Last Released File

Aug 18, 2014
Total Downloads

31,685
License

GNU Lesser General Public Lice...

v1.2.2
Aug 18, 2014
v0.4.3
Sep 5, 2012

Bukkit

ReportRTS

Bukkit Plugins

ReportRTS

Table of Contents

Features

Usage

Notes

Metrics

UUIDFetcher

Version checking

Developers

Maven repository

Support me!

Comments

About This Project

Categories

Members

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