ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)
ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.
Features
- Supports multi-server setups using BungeeCord.
- Uses MySQL, this allows you to easily display information from the database.
- "Caches" open tickets to reduce access time.
Usage
Notes
Metrics
To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.
UUIDFetcher
Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.
Version checking
By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.
Developers
Maven repository
<repository> <id>projectinfinity-repo</id> <name>ProjectInfinity repository</name> <url>http://ci.regularbox.com/plugin/repository/everything</url> </repository> <dependency> <groupId>com.nyancraft.reportrts</groupId> <artifactId>ReportRTS</artifactId> <version>1.2.3</version> </dependency>
Support me!
Why support me?
All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.
Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.
If you find that this project has helped you, please consider donating to this project.

-
View User Profile
-
Send Message
Posted Jul 23, 2012@ProjectInfinity
@Creative_DaleK
I think Creative_Dalek means when another staff member completes a ticket, it will announce to all staff online something like "iVMoRiginal completed ticket ID 103: <comment>"
So there are no extra information to take down, just the way the message is broadcasted to staff. Am I right?
-
View User Profile
-
Send Message
Posted Jul 22, 2012@ProjectInfinity
Aw, this is meant to be a modtrs clone/improvement, but it is missing only one of modtrs' features >_< 'Tis a good one too.
-
View User Profile
-
Send Message
Posted Jul 21, 2012@Creative_DaleK Typing /check <id> will allow them to see the comment. I have no intentions of adding comments to the closed message as of yet.
-
View User Profile
-
Send Message
Posted Jul 21, 2012For the /complete command can you please add a permission node to allow mods to see the comment as a modreq is completed?
-
View User Profile
-
Send Message
Posted Jul 6, 2012worked perfectly <3
-
View User Profile
-
Send Message
Posted Jul 1, 2012@ProjectInfinity
The downside of such a method is that all tickets are completed by "CONSOLE"
There's almost a workaround though, that would be to add a field specifying the name of the user and having the mod-comment saying "Completed by (name) - Blah Blah Blah)
-
View User Profile
-
Send Message
Posted Jun 30, 2012@Liiiink
While not an officially supported method, this is one of the better things you can do if you need a web-gui.
-
View User Profile
-
Send Message
Posted Jun 29, 2012Hey author! I made a video about this awesome plugin! Here: http://www.youtube.com/watch?v=cdeSdD26E5Y
Feel free to put it above if you would like to help a guy out!
-
View User Profile
-
Send Message
Posted Jun 24, 2012@ninjaguy999
Already is. Change mysql.enable from false to true.
-
View User Profile
-
Send Message
Posted Jun 24, 2012@Stoolbend, Me and a friend have recently made a web ui. If you want to alter the database and get it to reflect you might want to look into JSONAPI to either complete them or to reload the plugin to reflect the changed data.
If you want to see my working one I have made one. I have posted a link in a previous comment
-
View User Profile
-
Send Message
Posted Jun 24, 2012Could you make it so you can disable ticket location be shown in /check <ID> I have lower ranked players that mainly do tickets. But i don't want them to see coords they can use it to find bases etc.
-
View User Profile
-
Send Message
Posted Jun 24, 2012Hello ProjectInfinity, you probably recognise me from Nyancraft. Do you think you will make ReportRTS compatible with MySQL?
-
View User Profile
-
Send Message
Posted Jun 23, 2012@Stoolbend
I highly suggest not doing this. ReportRTS is not made with the intention of having it's database changed by 3rd party software. It will definitely cause issues if you allow people to change open tickets (or the ticket status), tickets on hold and such.
You can however feel free to list all the information you want, and optionally change tickets (information, NOT status) with the CLOSED status as these are never loaded into memory.
-
View User Profile
-
Send Message
Posted Jun 23, 2012Hello,
Im working on a web interface for ReportRTS at the mo (like displaying tickets & allowing users to change stuff like the state of tickets, and stats for mods etc).
Hit me up if your interested, ill let you know when its done.
-
View User Profile
-
Send Message
Posted Jun 16, 2012This Plugin is Great I really what to see it Continue For a long time Hope to see this plugin Grow a lot bigger and better as it all ready is
-
View User Profile
-
Send Message
Posted Jun 16, 2012Just quickly made a web ui in php for this so you can view reports in your web browser and thought you guys might be interested in it:
http://matttt.me/projects/reportrts-web/
-
View User Profile
-
Send Message
Posted Jun 15, 2012@calum0812
I have started work on it, only for internal testing though. I will not confirm that I'll be adding it in a future release.
-
View User Profile
-
Send Message
Posted Jun 15, 2012What are your thoughts on the "tree" system. Are you considering it?
-
View User Profile
-
Send Message
Posted Jun 15, 2012@Martijnie
There isn't.
-
View User Profile
-
Send Message
Posted Jun 15, 2012Is there command to see your claimed tickets?