ReportRTS

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ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

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Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)

ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.

Features

Supports multi-server setups using BungeeCord.
Uses MySQL, this allows you to easily display information from the database.
"Caches" open tickets to reduce access time.

Usage

See Commands & Permissions.

Notes

Metrics

To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.

UUIDFetcher

Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.

Version checking

By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.

Developers

I accept pull requests.

Maven repository

<repository>
    <id>projectinfinity-repo</id>
    <name>ProjectInfinity repository</name>
    <url>http://ci.regularbox.com/plugin/repository/everything</url>
</repository>

<dependency>
    <groupId>com.nyancraft.reportrts</groupId>
    <artifactId>ReportRTS</artifactId>
    <version>1.2.3</version>
</dependency>

Support me!

Why support me?

All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.

Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.

If you find that this project has helped you, please consider donating to this project.

Comments

_ForgeUser8584368
- Join Date: 3/14/2012
- Posts: 14
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#210 _ForgeUser8584368

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Posted Jun 12, 2012
<<reply 752066="">>

I have to agree with you! ReportRTS is a solid system, but that idea is something that I have looked for for a while!

@ProjectInfinity You have a great plugin here! Please don't let it die. Ever. Period :)

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_ForgeUser6851956
- Join Date: 5/20/2011
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#209 _ForgeUser6851956

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Posted Jun 12, 2012
I'll consider the role tree, but it'd be a pretty big update/rewrite.

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_ForgeUser8104792
- Join Date: 12/19/2011
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#208 _ForgeUser8104792

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Posted Jun 11, 2012
@calum0812

I third this idea too!

We have a [Helper] rank who aren't really staff but just help out with the tickets. It would be great for the lowest rank, the helpers have all of the tickets, and when they find tickets that they dont have the power to answer themselves, they can /elevate or /esculate the ticket so that the next higher rank so someone with enough power can answer it (moderator).

Its amazing how you dont realise that your missing a feature, untill someone mentions it then you realise you Really need that feature ^_^

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_ForgeUser7704601
- Join Date: 10/14/2011
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#207 _ForgeUser7704601

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Posted Jun 11, 2012
Permissions aren't working for me: when players do /modreq it says they don't have permission. I have Vault and permissions work for other plugins.

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_ForgeUser8584368
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#206 _ForgeUser8584368

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Posted Jun 9, 2012
<<reply 746808="">>

I completely agree. Being able to have a ticket "tree" and pass tickets up the ranks where needed would really help.

Expanding from that though, what about having it so that you can have more than just mod and admin?

You could have it so you say in the config:

Admin Groups In List Of Priority:

-Jr. Mod
-Mod
-Supervisor
-Owner

Then give the permission node "reportrts.group.jrmod" to the Jr. Mods etc. Hope this can be looked into!

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chaseoes
- Join Date: 5/19/2011
- Posts: 801
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#205 chaseoes

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Posted Jun 8, 2012
@ProjectInfinity

What about the ability to assign tickets to certain groups etc? E.g. when a new ticket is created it should be 'assigned' to my moderators, and they can view it using /check. But if it needs admin attention instead, a moderator can escalate it to needing admin attention. The admin shouldn't be able to view tickets assigned to moderators using /check (but rather /check all?), and the moderator shouldn't see tickets assigned to admins.

Sorry if I didn't explain that well. But I would like a way for my moderators to escalate tickets to needing admin attention. Possibly just color the ticket number red or something if it requires an admin (instead of what I suggested above).

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_ForgeUser6851956
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#204 _ForgeUser6851956

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Posted Jun 7, 2012
@calum0812

There will never be a full comment system. It was never intended, and never will be.
Using a private messaging system is the best way of communicating with the user in question.

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_ForgeUser8584368
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#203 _ForgeUser8584368

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Posted Jun 7, 2012
May I congratulate you on a great plugin but still, offer a suggestion from someone who uses this on a day to day basis.

Could you make it so that we can do something like /comment [id] [message] then the user can reply by doing the same? Then the admin can, as normal, close it with /close [message]? Maybe make it so that when you do /check [any id that is closed] you see what you see now, with the closing comment and then you can do /details [id] to get the full conversation that goes on. Maybe also make it so that you can delete tickets completely?

Our mods currently use the /whisper to communicate about the issue but it becomes an issue when we need to review the ticket. Thanks a lot again for the great plugin and I can't wait to hear back from you!!
Calum

Last edited by _ForgeUser8584368: Jun 7, 2012

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_ForgeUser6851956
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#202 _ForgeUser6851956

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Posted Jun 4, 2012
@Jaminloh

Modbroadcast does not show anything in console by default. If you really need it, you can turn on debug mode in the config.

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_ForgeUser8604365
- Join Date: 3/18/2012
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#201 _ForgeUser8604365

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Posted Jun 4, 2012
I can't see /modbroadcast in the console. Is it possible to make these messages appear in the console?

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_ForgeUser8529977
- Join Date: 3/4/2012
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#200 _ForgeUser8529977

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Posted Jun 3, 2012
Yes, I understand, but just put the link there to download it in there en vo updating with you Example: Put there the topic as well: en ReportRTS More Thanks anyway!

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_ForgeUser6851956
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#199 _ForgeUser6851956

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Posted Jun 2, 2012
@ThiagoROX

I have no plans regarding localization yet. People reading this page will have to stick to English because I change things so often that I would have to contact the people who translated it for me all the time. That would be time consuming.

In regards to the plugin, you can already change the messages yourself. I have no plans adding more languages because of what I mentioned above. I change stuff too much, and I don't want to be delayed by translators in my releases.

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_ForgeUser6842193
- Join Date: 5/19/2011
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#198 _ForgeUser6842193

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Posted Jun 2, 2012
The plugin is working very good, just upgraded from ModTRS. I really like the /check feature for Players to close their own requests. Good work! keep going.

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_ForgeUser8529977
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#197 _ForgeUser8529977

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Posted Jun 2, 2012
Hi, I'm Brazilian and I am ReportRTS translated to pt_BR You could not put the page in the multi language option?

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_ForgeUser8871663
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#195 _ForgeUser8871663

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Posted May 11, 2012
@ProjectInfinity thanks.

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_ForgeUser6851956
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#194 _ForgeUser6851956

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Posted May 10, 2012
@Corrineone

A common?
The plugin is able to store Chinese characters, however you will need a mod to be able to display the characters in-game.

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_ForgeUser8871663
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#193 _ForgeUser8871663

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Posted May 10, 2012
can i type chinese in the plugin？

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_ForgeUser8871663
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#192 _ForgeUser8871663

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Posted May 10, 2012
how to use it？ i cant find any common! would you mind giving me some common about the plugins？

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_ForgeUser6851956
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#191 _ForgeUser6851956

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Posted May 9, 2012
@usunofbeach Don't think so, I'll look into it. It'll be difficult to test.

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_ForgeUser8732517
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#190 _ForgeUser8732517

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Posted May 8, 2012
<<reply 695289="">>
There is only a blank message if it's ticketed in Chinese.
We use MOD to suport Chinese characters in multi game(both server and client).
Any solution?

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Project ID

36853
Created

Feb 23, 2012
Last Released File

Aug 18, 2014
Total Downloads

31,685
License

GNU Lesser General Public Lice...

v1.2.2
Aug 18, 2014
v0.4.3
Sep 5, 2012

Bukkit

ReportRTS

Bukkit Plugins

ReportRTS

Table of Contents

Features

Usage

Notes

Metrics

UUIDFetcher

Version checking

Developers

Maven repository

Support me!

Comments

About This Project

Categories

Members

Recent Files

Bukkit