ReportRTS

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ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

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Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)

ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.

Features

Supports multi-server setups using BungeeCord.
Uses MySQL, this allows you to easily display information from the database.
"Caches" open tickets to reduce access time.

Usage

See Commands & Permissions.

Notes

Metrics

To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.

UUIDFetcher

Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.

Version checking

By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.

Developers

I accept pull requests.

Maven repository

<repository>
    <id>projectinfinity-repo</id>
    <name>ProjectInfinity repository</name>
    <url>http://ci.regularbox.com/plugin/repository/everything</url>
</repository>

<dependency>
    <groupId>com.nyancraft.reportrts</groupId>
    <artifactId>ReportRTS</artifactId>
    <version>1.2.3</version>
</dependency>

Support me!

Why support me?

All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.

Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.

If you find that this project has helped you, please consider donating to this project.

Comments

_ForgeUser8760875
- Join Date: 4/17/2012
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#168 _ForgeUser8760875

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Posted Apr 20, 2012
@ProjectInfinity

I have the default ReportRTS, no changes have been made to it. My plugins are: Essentials EssentialsSpawn EssentialsProtect Falsebook (all) Herochat Vault PermissionsEX PreciousStones DisguiseCraft NoCheat Lockette Jobs iConomy ScheduledAnnouncer 2 Worldedit WorldGuard SimpleClans ChestShop

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_ForgeUser6851956
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#166 _ForgeUser6851956

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Posted Apr 19, 2012
@TonyTehSausage

What other plugins are you currently running? I can't come up with any reason /modreq should return false.

Also, type out the entire command you're trying to do.

Also, if you could send me your ReportRTS jar file, that would be great.

Last edited by _ForgeUser6851956: Apr 19, 2012

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_ForgeUser8760875
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#165 _ForgeUser8760875

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Posted Apr 19, 2012
@ProjectInfinity

notifyStaff - Notifies staff members when a new request is filed.
hideMessageIfEmpty - If true, hides the notification on login if there are no open requests.
debug - If true, it will show information about actions performed.
messages - Change messages shown in ReportRTS.
mysql.enable - If true, uses MySQL instead of SQLite.
request.max - Maximum number of requests a user may have open at the same time.
request.delay - User has to wait this amount of seconds before filing another request.
request.hideOffline - If set to true, hides all requests in /check from offline users.

notifyStaff: true hideMessageIfEmpty: false debug: false request: delay: 60 max: 5 hideOffline: false mysql: enable: false hostname: localhost port: 3306 database: minecraft username: username password: password messages: generalPermissionError: '%yellow%You need permission to do that: {0}' generalInternalError: '%red%An error occurred. Reference: {0}' generalOpenRequests: '%green%There are {0} open requests. Type /check to see them.' generalNoRequests: '%white%There are no requests at this time.' generalRequestNotFound: '%red%Request #{0} was not found.' banUser: '%gold%{0} has banned {1} from filing requests.' unbanUser: '%gold%{0} has unbanned {1} from filing requests.' checkNoRequests: '%gold%There are no requests right now.' claimRequest: '%gold%{0} is now handling request #{1}.' claimNotOpen: '%red%You may only claim open requests.' claimUser: '%gold%{0} is now handling your request.' claimText: '%gold%Request text: %yellow%{0}' unclaimReqMod: '%gold%{0} is no longer handling request #{1}.' unclaimReqSelf: '%gold%Request #{0} has been unclaimed.' unclaimNotClaimed: '%red%You may only unclaim requests that are claimed.' unclaimUser: '%gold%{0} is no longer handling your request.' unclaimText: '%gold%Request text: %yellow%{0}' completedReq: '%gold%Request #{0} was completed by {1}.' completedUser: '%gold%{0} completed your request.' completedUserOffline: '%gold%One of your requests have been completed.' completedText: '%gold%Request text: %yellow%{0} %gold%Comment: %yellow%{1}' holdRequest: '%gold%Request #{0} was put on hold by {1}' holdNoRequests: '%gold%There are no requests on hold right now.' holdUser: '%gold%Your request was put on hold by {0}' holdText: '%gold%Request text: %yellow%{0} %gold%Reason: %yellow%{1}' broadcastMessage: '%white%[%red%Mod-Broadcast%white%] %red%{0}: %green%{1}' modreqFiledUser: '%gold%Your request has been filed. A staff member should be with you soon.' modreqFiledMod: '%green%A new request has been filed by {0}, id assigned #{1}.' modreqTooManyOpen: '%red%You have too many requests open, please wait before filing more.' modreqTooFast: '%red%You need to wait {0} seconds before attempting to file another request.' modlistMessage: '%aqua%Staff online: %yellow%{0}' modlistNoMods: '%yellow%There are no staff members online.' reopenedRequest: '%gold%{0} has reopened request #{1}' reopenedRequestSelf: '%gold%Request #{0} has been reopened.' teleportToRequest: '%blue%Teleported to request #{0}.'

- format kinda failed. anyway, it is default
Last edited by _ForgeUser8760875: Apr 19, 2012

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_ForgeUser6851956
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#164 _ForgeUser6851956

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Posted Apr 19, 2012
@Zeluboba

ModTRSSpout will not be compatible with this.
ReportRTS is not ModTRS, it is designed to feel like ModTRS.
Also, if you use PermissionsEx, you might have issues with the built-in superperms checks, that is why there is optional Vault support. Vault and PermissionsEx seems to be working fine together from what I can tell by my users.

And I have absolutely no intentions of adding a Spout GUI anytime in the future.

Last edited by _ForgeUser6851956: Apr 19, 2012

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Haarolean
- Location: Moscow
- Join Date: 11/3/2011
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#163 Haarolean

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Posted Apr 19, 2012
ReportTRS is old ModTRS i see. u mean users can use ALL PERMISSIONS of reporttrs? but if i have vault? the same?

and what about ModTRSSpout? i wont use reporttrs without gui :(

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_ForgeUser6851956
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#162 _ForgeUser6851956

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Posted Apr 19, 2012
@TonyTehSausage

Can you show me your configuration please? I can't think of any reason it would happen. What are you typing after /modreq?

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_ForgeUser8760875
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#161 _ForgeUser8760875

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Posted Apr 19, 2012
@ProjectInfinity

CB: 1.2.5-R1 ReportRTS: v0.3.3 Vault: 1.2.15 PermissionsEX No plugins interfere with ReportRTS There is nothing in relevance to this issue that was logged in console.

ALSO: It works when I delete all the files, only after the first ModREQ is made does the plugin stop working

Last edited by _ForgeUser8760875: Apr 19, 2012

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_ForgeUser6851956
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#160 _ForgeUser6851956

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Posted Apr 18, 2012
@etherz10

You can edit it while the server is offline or live, but when live you need to do /reportrts reload in order to have the changes you made saved.

@TonyTehSausage

That is not enough information.
What CB build are you on?
ReportRTS build?
Vault build?
Permissions handler?
What other plugins do you have?
Server log?

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_ForgeUser8760875
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#159 _ForgeUser8760875

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Posted Apr 18, 2012
@ProjectInfinity

I've had vault in, replaced the ReportRTS.jar, yet everytime I do /modreq test or something, it returns "/modreq [message]" or whatever the command I ran was

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_ForgeUser6840025
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#158 _ForgeUser6840025

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Posted Apr 18, 2012
@ProjectInfinity

the config refuses to save my changes, i've tried stopping server and editing then starting, tried reloading, tried everything, it just wont change

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_ForgeUser6851956
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#157 _ForgeUser6851956

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Posted Apr 17, 2012
@TonyTehSausage

I need more information than that...

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_ForgeUser8760875
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#156 _ForgeUser8760875

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Posted Apr 17, 2012
I guess it's an update, the plugin doesn't work. It returns false every time I attempt to run a command.

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_ForgeUser6851956
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#155 _ForgeUser6851956

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Posted Apr 17, 2012
@Dinastya

That feature request was declined.
http://dev.bukkit.org/server-mods/reportrts/tickets/8-comment-on-tickets/

Until I announce something like it, it won't happen.

Last edited by _ForgeUser6851956: Apr 17, 2012

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_ForgeUser8115646
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#154 _ForgeUser8115646

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Posted Apr 17, 2012
Any eta on the comment feature?

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_ForgeUser6851956
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#153 _ForgeUser6851956

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Posted Apr 17, 2012
@ChancreScolex

Not as of this moment. Probably in the future.

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_ForgeUser7804056
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#152 _ForgeUser7804056

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Posted Apr 16, 2012
Is it possible that when you do /check # that it shows the mod closing comment as well as the original ticket?

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Mrchasez
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#151 Mrchasez

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Posted Apr 16, 2012
@ProjectInfinity

Well thanks, This plugin is great.

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_ForgeUser6851956
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#150 _ForgeUser6851956

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Posted Apr 15, 2012
@mrchasez

Irrelevant to this plugin.

@mrchasez

No. It is only used to know who to notify and who to list in /modlist.

@mrchasez

This is compatible with both MySQL and SQLite (both which are SQL based databases). I cannot give you any more information, other people with debug: true would have to share their experience.

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Mrchasez
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#149 Mrchasez

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Posted Apr 15, 2012
After adding this

http://pastie.org/3795406

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Mrchasez
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#148 Mrchasez

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Posted Apr 15, 2012
@ProjectInfinity

Uh, What does the Mod permission do? I do not want my staff having things like Load or Reload, But i want them to have all ticket functions. Is that what that Node does?

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Project ID

36853
Created

Feb 23, 2012
Last Released File

Aug 18, 2014
Total Downloads

31,685
License

GNU Lesser General Public Lice...

v1.2.2
Aug 18, 2014
v0.4.3
Sep 5, 2012

Bukkit

ReportRTS

Bukkit Plugins

ReportRTS

Table of Contents

Features

Usage

Notes

Metrics

UUIDFetcher

Version checking

Developers

Maven repository

Support me!

Comments

About This Project

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