ReportRTS

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ReportRTS

Development builds of this project can be acquired at the provided continuous integration server. These builds have not been approved by the BukkitDev staff. Use them at your own risk.

Development Builds

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Commands & Permissions | Follow my progress on Trello | IRC: #ReportRTS (irc.esper.net)

ReportRTS stands for Report - Realtime Ticket System, it is designed to be a easy to use and feature rich support system.

Features

Supports multi-server setups using BungeeCord.
Uses MySQL, this allows you to easily display information from the database.
"Caches" open tickets to reduce access time.

Usage

See Commands & Permissions.

Notes

Metrics

To determine popularity of versions, features, and lingering usage, plugin installs are automatically tracked by the Metrics plugin tracking system and forwarded to mcstats.org for analysis. Basic server information (Version, player count used) is tracked. If you don't want to help or are paranoid, edit plugins/PluginMetrics/config.yml and set opt-out to true.

UUIDFetcher

Does not collect data at all. Simply used to retrieve a player's UUID from Mojang's API if he does not have one in the database prior to ReportRTS version 1.2.0.

Version checking

By default ReportRTS checks dev.bukkit.org for ReportRTS updates, you can disable this by setting versionCheck to false in the configuration.

Developers

I accept pull requests.

Maven repository

<repository>
    <id>projectinfinity-repo</id>
    <name>ProjectInfinity repository</name>
    <url>http://ci.regularbox.com/plugin/repository/everything</url>
</repository>

<dependency>
    <groupId>com.nyancraft.reportrts</groupId>
    <artifactId>ReportRTS</artifactId>
    <version>1.2.3</version>
</dependency>

Support me!

Why support me?

All the more motivation to continue work on this project. During it's two years of existence I have received a total of $270 and promises that never saw the light of day.

Say if I have spent a total of 500 (this is an example number, in reality it is much higher and just keeps increasing) hours working on this project. That gives me a total of $0.54 an hour, compare this to the average wage of a McDonalds worker in the US which is $7.81. Had they worked 500 hours they would have made $3905.

If you find that this project has helped you, please consider donating to this project.

Comments

Dexterous3042
- Location: Grand Rapids
- Join Date: 8/31/2011
- Posts: 60
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#127 Dexterous3042

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Posted Apr 1, 2012
@ProjectInfinity

never mind im not sure what fixed it but its working now. thanks.

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_ForgeUser6851956
- Join Date: 5/20/2011
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#126 _ForgeUser6851956

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Posted Apr 1, 2012
@marvinej

What build are you running of CB, PEX, Vault and ReportRTS?

Last edited by _ForgeUser6851956: Apr 1, 2012

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Dexterous3042
- Location: Grand Rapids
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#125 Dexterous3042

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Posted Apr 1, 2012
@ProjectInfinity

i am using vault. im not sure why it isn't working. as i said i also tried adding all the permissions you listed too.

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_ForgeUser6851956
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#124 _ForgeUser6851956

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Posted Apr 1, 2012
@marvinej

reportrts.* is not a valid permission node. Please use only permission nodes that I have written down. Also, Vault is from what I can tell required when running PEX for permissions to work correctly.

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Dexterous3042
- Location: Grand Rapids
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#123 Dexterous3042

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Posted Apr 1, 2012
My server uses PermissionsEx i've tried giving all of my mods reportrts.*

then i tried listing all of the permissions:

- reportrts.mod - reportrts.command.check - reportrts.command.complete - reportrts.command.teleport - reportrts.command.ban - reportrts.command.hold - reportrts.command.claim - reportrts.command.modlist

doesnt want to work. anytime someone in that group uses /check it says "you have no open requests" even when i put in a test request

and yes i do have vault installed

Last edited by Dexterous3042: Apr 1, 2012

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_ForgeUser6851956
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#122 _ForgeUser6851956

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Posted Mar 31, 2012
@minejames1

It doesn't need an update.

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_ForgeUser6854531
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#121 _ForgeUser6854531

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Posted Mar 31, 2012
Please update for 1.2.4! :)

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_ForgeUser6851956
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#120 _ForgeUser6851956

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Posted Mar 30, 2012
@Rtzon

No.

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_ForgeUser7372436
- Join Date: 8/12/2011
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#119 _ForgeUser7372436

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Posted Mar 30, 2012
@ProjectInfinity

Is it possible to just comment on a ticket and keep it open?

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_ForgeUser6851956
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#118 _ForgeUser6851956

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Posted Mar 29, 2012
@chaseoes

/complete #id <your comment> :)
A simple /complete #id Sorry, cannot help you with that. should work fine, don't you think?

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chaseoes
- Join Date: 5/19/2011
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#117 chaseoes

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Posted Mar 29, 2012
Any chance of an option to "cancel" or "void" tickets? For a lot of them I find myself doing /done, when it was a ticket I couldn't actually do. But that shows a message that the ticket was completed, which makes them think I actually did it.

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_ForgeUser2920848
- Join Date: 7/27/2009
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#116 _ForgeUser2920848

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Posted Mar 29, 2012
@ProjectInfinity

You're amazing. I'll be donating tonight.

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_ForgeUser6851956
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#115 _ForgeUser6851956

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Posted Mar 29, 2012
@PhiberOptikx

http://nyancraft.com:8080/job/ReportRTS/29/

That should do the job, remember that this is a dev build, meaning that it has unfinished features. However, if you just want to use the debug feature, then set debug: true in the config.

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_ForgeUser2920848
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#114 _ForgeUser2920848

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Posted Mar 28, 2012
@ProjectInfinity

I assume it could be done like this if it is easier to grep: [INFO] [ReportRTS] Player CheckCommand took 2ms [INFO] [ReportRTS] Player CompleteCommand took 86ms

^ PER. FECT. Assuming "Player" is a variable, based on the first example block that is what I would assume.

I can then do some grep wizardry to format it perfectly the way I want. Thank you so much.

I'm curious if /claim would be worth while, as sometimes people forget to /complete. I guess that's an internal question for me to ask myself "Do I want to count uncompleted tickets for their requirements"

Last edited by _ForgeUser2920848: Mar 28, 2012

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_ForgeUser6851956
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#113 _ForgeUser6851956

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Posted Mar 28, 2012
@PhiberOptikx

No need, I have it noted.
Does the following sound good? It is what I used to do:
[INFO] [ReportRTS] CheckCommand took 2ms for Player
[INFO] [ReportRTS] CompleteCommand took 86ms for Player

I assume it could be done like this if it is easier to grep:
[INFO] [ReportRTS] Player CheckCommand took 2ms
[INFO] [ReportRTS] Player CompleteCommand took 86ms

Otherwise, it has to be less specific. CheckCommand for instance, corresponds to the file CheckCommand.java. I suppose it is fine to go with
[INFO] [ReportRTS] Player has checked for requests, time spent: 2ms
[INFO] [ReportRTS] Player has completed a request, time spent: 86ms

Get it?

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_ForgeUser2920848
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#112 _ForgeUser2920848

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Posted Mar 28, 2012
@ProjectInfinity

Sounds great bud, I look forward to that.

Just to clarify, it will write to the console (and server.log)

"has claimed" "has completed" "has checked"

From there I can do some linux wizardry to keep tabs on all my staff members across our 3 servers and make sure no one is there just to have the title and not do any actual work.

When it's up I'll still donate. Thank you so much.

P.S. Would you like me to make a formal request in the ticketing system?

Last edited by _ForgeUser2920848: Mar 28, 2012

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_ForgeUser6851956
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#111 _ForgeUser6851956

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Posted Mar 28, 2012
@PhiberOptikx

I used to have a debug feature that I removed once I declared the plugin "feature complete". It showed you how long each command took you in milliseconds. Re-adding that won't take long, but I'm not sure I'll have it done by Friday as I want it to be part of the next update and real-life got hold of me for a bit the last week, which it will also do the next week.

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_ForgeUser2920848
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#110 _ForgeUser2920848

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Posted Mar 28, 2012
@ProjectInfinity

I'll donate 20 dollars if you change that 'consider' to 'i'll have it done by Friday'

<3 ;D

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_ForgeUser6851956
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#109 _ForgeUser6851956

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Posted Mar 28, 2012
@PhiberOptikx

Won't be impossible to add a debug mode. I'll consider it.

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_ForgeUser2920848
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#108 _ForgeUser2920848

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Posted Mar 27, 2012
Mkay, ty for the response projectinfinity, I appreciate it. To get the exact same effect as I've asked before, is there any chance you could just add advanced logging to the server.log, like when a mod /claims /check /complete.

Right now all I get is:

2012-03-27 18:36:46 [INFO] [ReportRTS] locknlol filed a request.

Any chance you can do:

2012-03-27 18:36:46 [INFO] [ReportRTS] yks801 has claimed a ticket 2012-03-27 18:36:46 [INFO] [ReportRTS] yks801 has completed a ticket 2012-03-27 18:36:46 [INFO] [ReportRTS] yks801 has checked for tickets
Last edited by _ForgeUser2920848: Mar 27, 2012

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Project ID

36853
Created

Feb 23, 2012
Last Released File

Aug 18, 2014
Total Downloads

31,684
License

GNU Lesser General Public Lice...

v1.2.2
Aug 18, 2014
v0.4.3
Sep 5, 2012

Bukkit

ReportRTS

Bukkit Plugins

ReportRTS

Table of Contents

Features

Usage

Notes

Metrics

UUIDFetcher

Version checking

Developers

Maven repository

Support me!

Comments

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