HelpRequest
HelpRequest
Version: 1.3
If you would like to see this in action, logon to our Minecraft server at: minesrv.almuramc.com
Overview
HelpRequest is the first of its kind in-game, GUI based Help Desk / Ticketing system. Users can send in-game requests to Admins for whatever they may need assistance for. Features a nice alerting system to signal an Admin when a user needs assistance. Tracks the username, time, location, world, subject and request message directly from our in-Game GUI based Request system.
How to Use?
Currently once you install the HelpRequest plugin into your servers plugin directory it will automatically appear when a user presses F6 or what ever keybind you currently have configured.
Configuration
The Configuration is as follows:
Admins: - Notch - Jeb_ HOT_KEY: KEY_F6
Admins: list of Admins to receive notifications of new requests added. Hot_Key: Default Keybind for opening HelpRequest.
Commands
/HelpRequest = Opens Help Request GUI.
Permissions
HelpRequest.use = Allows users to use Help Request, create and edit their own requests. HelpRequest.admin = Allows Admins to view/edit/delete all requests.
Dependencies
Comments
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Almura_Dockter Owner
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Posted Jan 28, 20141.6.4 anyone? Long time since it has been updated :(
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Posted Dec 31, 2012As far as I know it works fine with 1.4.6 As I am currently running it with. I do second the request for a completed setting when staff completes the request.
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Posted Nov 30, 2012Can you please make this compatible to 1.4.5! VERY INTERESTED IN PLUGIN!
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Posted Nov 4, 2012You should add a Completed Request button after the admin is done with the request
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Posted Nov 1, 2012@XxArchangelz
I added the teleport ability.
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Posted Oct 14, 2012There should be a way to teleport to the location the request was reported at, also being notified by as an admin when a ticket has been submited aswell as on joining the server for the admin, and the option to use screenshots as evidence/proof like http://forums.spout.org/threads/admn-info-screenshot-2-spn1345-cb1-3-2-r0-2.261/
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Posted Oct 5, 2012@pichubolt090
Yes, the priority and the categories option would be awesome! :D
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Posted Oct 5, 2012@dockter
Yeah - replies to tickets would be a nice feature. Perhaps something along the lines of categories - much like devBukkit's ticket system? Bugs/problems/suggestions/ideas, that sort of thing.
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Posted Oct 5, 2012@TeamCobalt
Ok, I can do that.
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Posted Sep 21, 2012@jhs232
yeah it does
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Posted Sep 20, 2012add a option to reply to a request so that the player can see a reply
and add priorty's
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Posted Sep 20, 2012Requires spoutcraft + spoutplugin?
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Posted Sep 13, 2012@dockter
thanks for the info.
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Posted Sep 13, 2012Something changes in Spoutcraft thats broken Widgets and GUI's.
Im working with Spout to get it fixed.
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Posted Sep 12, 2012this plugin looks awesome, can't wait to try it out. will make things so much easier.
EDIT: seems pressing any button results in the screen closing itself
EDIT2: Doesn't seem to be working on your server either...
EDIT3: this bug also affects other plugins once occurring. after it closes itself, other plugins such as info guide and GUI Creator won't open until the user logs out and in.
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Posted Aug 4, 2012@dockter It works now, I edited the plugin.yml file to do it though. I set it as a default perm so that no perm is needed in the permissions file.
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Posted Aug 2, 2012@dockter Well my perm plugin is pex and here is the permissions file. It is in alphabetical order with player having:
HelpRequest.use
and Admin having:
HelpRequest.admin
Thanks for taking a look.
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Posted Aug 2, 2012@LordBlackwolf
What perms r u using?
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Posted Aug 2, 2012Can anyone verify that perms work? My players have HelpRequest.use but they can't get the guide, nor can admins with HelpRequest.admin, but when I tried using HelpRequest.* it worked for me.
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Posted Aug 2, 2012Awesome plugin! :D please could you make it available to change the language of buttons and all that?