eSupportTicket
eSupportTicket - Easy ticket system for Bukkit.
What is eSupportTicket?
UPDATED TO BUILD #120!
eSupportTicket is a simple ticket system for the Bukkit API. It allows to create tickes in an easy way. You can control all commands with some permissions.
Features
- Permissions for each command.
- Create new tickets.
- View all/own tickets.
- Close tickets.
- Config.yml
- Using FlatFile DB (Thanks to XemsDoom!)
- Any ideas? Tell me!
Commands
- /est - Shows a help page
- /viewticket <Id> - Used to view a ticket
- /ticket <Text> - Used to write a ticket
- /closeticket <Id> - Used to close a ticket
- /ticketlist - Shows all open tickets
Permissions
- esupportticket.* - Access to all commands
- est.ticketlist - Acces to /ticketlist
- esupportticket.closeticket - Access to /closeticket
- esupportticket.addticket - Access to /ticket
- esupportticket.viewticket.own - Access to see details from own tickets
- esupportticket.viewticket.all - Access to see details from all tickets
- est.alert - Every player with this permission will get a message when there is a new ticket
Bugs
- No Bugs Found/Reported
- If you find a bug, please report it as comment!
Comments
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_ForgeUser9014219 Owner
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Posted Jul 16, 2013@xtechgamer735
In my opinion, I was suggest this in a ticket.
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Posted Jul 15, 2013Hello, please can you add a feature where the staff that have the node "msupportticket.moderative" see that the user has created the ticket as soon as it is sent?
Thanks,
Tech.
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Posted Jul 13, 2013@Thisismaytro
Update isn't needed. Everything is working fine for 1.6.2 . Ensure you have MySQL database connected or change to flatfile option in config.yml file. Regards.
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Posted Jul 11, 2013Please Update!!!
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Posted Jul 8, 2013Awesome plugin works great so far and i got 2 suggestions: 1. by default the storage should be set to FlatFile 2. There should be a /Ticket command which will bring up list with all commands. Regards.
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Posted Jul 3, 2013Update Information: At the moment I have a lot to do. I am developing plugins for some money and that is more important than BukkitDev. But I will try to update this this month!
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Posted May 22, 2013Reports
Can you add reports for tickets? Reports should be dumped to server either in txt or csv or some other format. in folder plugins/pluginname/reports
like: 1) Daily/Weekly/Monthly report how many tickets mod handled 2) Daily/Weekly/Monthly top staff in closing tickets etc.,
There are lots of report possibilities. If you can add reports, this will be greatest plugin for server owners to evaluate their staff.
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Posted May 9, 2013@ChillUp
How are we going with an update?
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Posted May 4, 2013I think I must recode it.. :) @mrschmock @mr_jacks_1: Thank you for giving suggestions!
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Posted May 3, 2013Hi!
and i have a bug:
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Posted Apr 30, 2013can you change how the commands work, rather than /myticket /viewticket etc can we have something like /est my or /est view
this would simplify when reading and responding to tickets.
Thanks!
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Posted Apr 11, 2013@xWallou
What do you mean?
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Posted Apr 7, 2013Would you be able to make it so that there is also a web integrated version of this as well?
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Posted Apr 4, 2013@flaffling94
Done.
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Posted Mar 21, 2013Can you Release it for 1.4.7/1.5?
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Posted Mar 16, 2013@flaffling94
Hi! I think I will add a language-file. :)
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Posted Mar 10, 2013Hey, very good Plugin but can you release a German translation?